Shipping Policy

At Purity Dose, we are committed to providing a seamless and reliable shopping experience.

Our shipping policy ensures transparency regarding order processing, delivery timelines, and tracking procedures for resolving shipping-related issues.

⏳ ORDER PROCESSING & SHIPPING TIMES

 

✔ Processing Time: Orders are processed and shipped within 2-4 business days.

📦 Delivery Time: Once shipped, orders typically arrive within 1-4 business days.

📢 Shipping Availability: United States Only 🇺🇸

At this time, we exclusively ship within the United States.

International shipping is not available.

📍 TRACKING & MISSING PACKAGES

 

If your tracking information shows “Delivered” but you have not received your package, follow these steps:

🔎 Check your surroundings: Front porch, side door, back porch, garage, mailbox, or any secure drop-off location.

🏡 Ask your neighbors: Your package may have been misdelivered.

⏳ Wait 3 business days: Carriers sometimes mark packages as “delivered” before they physically arrive. If your package is still missing after 3 days, contact us for assistance.

📝 FILING A CLAIM WITH THE CARRIER

If your package remains undelivered, you may file a claim with the carrier:

📌 USPS Claims – File a claim here (Processing time: 25-30 business days)

📌 UPS Claims – File a claim here (Processing time: Up to 10 business days)

📌 FedEx Claims – File a claim here

⚠ Important: Filing a claim does not guarantee a refund or replacement.

Final decisions depend on the carrier’s investigation and policies.

❌ INCORRECT ADDRESSES, LOST, OR STOLEN PACKAGES

⚠ We are NOT responsible for:

❌ Packages lost due to incorrect shipping addresses provided by the customer.

❌ Unclaimed or refused deliveries.

❌ Packages marked as “Delivered” by the carrier that were lost or stolen.

📢 If your address was correct and you did not receive your package, please file a claim with the carrier.

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🔄 RETURNS & REFUNDS

💰 Shipping fees are non-refundable, and we do not accept returns for shipping-related costs.

✅ Refunds or replacements will only be granted if the carrier confirms that the package was lost due to their error.

📜 By placing an order on our website, you acknowledge and agree to this shipping policy.

For assistance, please reach out to our Customer Support Team.